{"id":162,"date":"2026-05-15T22:58:53","date_gmt":"2026-05-15T22:58:53","guid":{"rendered":"https:\/\/help.pinealage.com\/?page_id=162"},"modified":"2026-05-17T00:02:04","modified_gmt":"2026-05-17T00:02:04","slug":"support","status":"publish","type":"page","link":"https:\/\/help.pinealage.com\/en\/support\/","title":{"rendered":"Pinealage Help Center"},"content":{"rendered":"<h1 class=\"hero--title mb-0\">Submit request<\/h1>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1290-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1290\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/162#wpcf7-f1290-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1290\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1290-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1290,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-general&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-topic&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;General form&quot;}]},{&quot;then_field&quot;:&quot;group-report&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-topic&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Trust &amp; Safety: Report a User&quot;}]},{&quot;then_field&quot;:&quot;group-appeals&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-topic&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Trust &amp; Safety: Appeals&quot;}]},{&quot;then_field&quot;:&quot;group-data&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-topic&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Trust &amp; Safety: Data Protection&quot;}]},{&quot;then_field&quot;:&quot;group-common&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-topic&quot;,&quot;operator&quot;:&quot;not equals&quot;,&quot;if_value&quot;:&quot;&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/>\n<\/fieldset>\n<p class=\"wpcf7-required-note\">Fields marked with an asterisk (*) are required.\n<\/p>\n<p><label> <strong>Please choose your topic below<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-topic\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-topic\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"General form\">General form<\/option><option value=\"Trust &amp; Safety: Report a User\">Trust &amp; Safety: Report a User<\/option><option value=\"Trust &amp; Safety: Appeals\">Trust &amp; Safety: Appeals<\/option><option value=\"Trust &amp; Safety: Data Protection\">Trust &amp; Safety: Data Protection<\/option><\/select><\/span> <\/label>\n<\/p>\n<div data-id=\"group-general\" data-orig_data_id=\"group-general\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> <strong>Email*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Your name<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Phone number*<\/strong><br \/>\n<span class=\"wpcf7-field-description\">This information is required only for account verification. Please include your country code.<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Country of your event*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"country-general\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"country-general\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Canada\">Canada<\/option><option value=\"Chile\">Chile<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Greece\">Greece<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Norway\">Norway<\/option><option value=\"Other country\">Other country<\/option><option value=\"Panama\">Panama<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Romania\">Romania<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Unknown\">Unknown<\/option><\/select><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Reason for contact*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"contact-reason\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"General question\">General question<\/option><option value=\"General question: How to sign up on Timeleft?\">General question: How to sign up on Timeleft?<\/option><option value=\"Account and Profile Management\">Account and Profile Management<\/option><option value=\"Booking issue\">Booking issue<\/option><option value=\"Technical issue\">Technical issue<\/option><option value=\"Payments\">Payments<\/option><option value=\"No-show charge dispute (Payments)\">No-show charge dispute (Payments)<\/option><option value=\"Comments\">Comments<\/option><option value=\"Feedback\">Feedback<\/option><option value=\"Suggestions for new cities or countries\">Suggestions for new cities or countries<\/option><option value=\"Other reason\">Other reason<\/option><\/select><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"group-report\" data-orig_data_id=\"group-report\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> <strong>Email*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-report\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-report\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Your name<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"name-report\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"name-report\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Phone number*<\/strong><br \/>\n<span class=\"wpcf7-field-description\">This information is required only for account verification. Please include your country code.<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone-report\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone-report\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Incident location*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"incident-location\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"incident-location\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Canada\">Canada<\/option><option value=\"Chile\">Chile<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Greece\">Greece<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Norway\">Norway<\/option><option value=\"Other country\">Other country<\/option><option value=\"Panama\">Panama<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Romania\">Romania<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Unknown\">Unknown<\/option><\/select><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Date of the incident*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"incident-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident-date\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Reported person*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reported-person\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reported-person\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"group-appeals\" data-orig_data_id=\"group-appeals\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> <strong>Email*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-appeals\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-appeals\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Country of your event*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"country-appeals\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"country-appeals\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Canada\">Canada<\/option><option value=\"Chile\">Chile<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Greece\">Greece<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Norway\">Norway<\/option><option value=\"Other country\">Other country<\/option><option value=\"Panama\">Panama<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Romania\">Romania<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Unknown\">Unknown<\/option><\/select><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>City of the event*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"city-appeals\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"city-appeals\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Date of the incident*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"incident-date-appeals\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident-date-appeals\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"group-data\" data-orig_data_id=\"group-data\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> <strong>Email*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-data\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-data\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Your name<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"name-data\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"name-data\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Phone number*<\/strong><br \/>\n<span class=\"wpcf7-field-description\">This information is required only for account verification. Please include your country code.<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone-data\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone-data\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Country of your event*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"country-data\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"country-data\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Canada\">Canada<\/option><option value=\"Chile\">Chile<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Greece\">Greece<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Norway\">Norway<\/option><option value=\"Other country\">Other country<\/option><option value=\"Panama\">Panama<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Romania\">Romania<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Unknown\">Unknown<\/option><\/select><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>City of the event*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"city-data\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"city-data\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"group-common\" data-orig_data_id=\"group-common\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> <strong>Subject*<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Description*<\/strong><br \/>\n<span class=\"wpcf7-field-description\">Please enter the details of your request. A member of our support staff will respond as soon as possible.<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-description\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\t<p><label> <strong>Attachments<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.txt\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<section class=\"pinealage-support-card-wrap\">\n<div class=\"pinealage-support-card\">\n<div class=\"pinealage-support-glow\"><\/div>\n<div class=\"pinealage-support-icon\" aria-hidden=\"true\">\n      <span class=\"pinealage-mail-icon\"><br \/>\n        <span class=\"pinealage-mail-icon-flap\"><\/span><br \/>\n        <span class=\"pinealage-mail-icon-plus\"><\/span><br \/>\n      <\/span>\n    <\/div>\n<h3 class=\"pinealage-support-title\">Create ticket<\/h3>\n<p class=\"pinealage-support-description\">\n      Couldn\u2019t find an answer? Submit a ticket and our team will get back to you asap.\n    <\/p>\n<p>    <a class=\"pinealage-support-button\" href=\"https:\/\/help.pinealage.com\/en\/support\/\"><br \/>\n      <span class=\"pinealage-support-button-text\">Submit request<\/span><br \/>\n    <\/a>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Submit request Create ticket Couldn\u2019t find an answer? Submit a ticket and our team will get back to you asap. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-162","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pinealage Help Center -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.pinealage.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pinealage Help Center -\" \/>\n<meta property=\"og:description\" content=\"Submit request Create ticket Couldn\u2019t find an answer? 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